How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Email Question Here...
Bryan is online now
A new question is answered every 9 seconds

Outlook will not send/receive/print. Pop up says "not

This answer was rated:

Outlook will not send/receive/print. Pop up says "not implemented"
JA: How long has this been an issue?
Customer: Last few days, right after Windows 10 updated.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On Microsoft surface
JA: What troubleshooting have you tried?
Customer: Reset email passwords on surface and at Yahoo. Deleted second Microsoft Office (16). Now running Office 13.
JA: Anything else you want the email expert to know before I connect you?
Customer: No

Hi, my name is ***** ***** I'll be assisting you today.

Can we go ahead with a secure remote session so that I can check Outlook directly with you now?

Please reply at the box below; thank you.

Customer: replied 2 months ago.

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. Our remote session will come at no extra charge; providing you with further steps to connect now.

OK, let's get started with the remote session now. Please open up the following link:
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Connected now.

Bryan and other Email Specialists are ready to help you