Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am unable to "send" or "forward" mail in outlook. It

I am unable to...

I am unable to "send" or "forward" mail in outlook. It stopped working the other day when I sent a donation to a go fund me account.

Technician's Assistant: How long has this been an issue?

About 5 days

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My desk top. I have a short cut when I click on my start button.

Technician's Assistant: What troubleshooting have you tried?

Monday I was on some help desk that told me to reset my password. so I did and I was able to send out from that account. but now I don't know where it is. I still have my account in the start button window and it still doesn't send. I tried looking at tools, settings, Manage accounts but it doesn't give me an option to fix outgoing.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Don't think so

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
8/16/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,011
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email address are you using in your Outlook? Is it Yahoo Mail? Gmail? or others?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 11 months ago
1. windows computer
2. Hotmail

Thank you for writing back with that information. Are you getting any error message when sending new email or forwarding email fails?

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,011
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
No errors at all. My email window closes down whenever I hit "New Mail" or Forward

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=968f35ad-ed62-4399-8c3c-50402d3a483f

Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,011
8,011 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

8,011 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I started a go fund me account. I am sending this e mail
I started a go fund me account. I am sending this e mail from a different e mail but the e mail for go fund me is***@******.***. The campaign is Help with Restuccia Family Home. People want to donate … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,011 satisfied customers
My IPad had worked perfectly receiving and sending emails
My IPad had worked perfectly receiving and sending emails until a short time ago. Now I cannot reply, forward nor send emails. My account had been with Verizon until they sold computer services to Fro… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
For three weeks I have been unable to send email, then 2
For three weeks I have been unable to send email, then 2 days ago I began to not receive emails. I get error reports saying unable to connect to server. Have had technicians from my ISP (Spectrum) try… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Im setting up a PayPal account for a friend as a fundraiser.
Im setting up a PayPal account for a friend as a fundraiser. Ive established an acct for her but want to be able to tell friens and family the steps to make a contribution. Can you help me? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I cannot send email from my phone or computer. I am using
I cannot send email from my phone or computer. I am using Outlook 2010. I talked to my email provider and the problem is not them. They told me to talk to outlook and have my email settings reconfigur… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
When I try to forward an email from my work to my gmail it
when I try to forward an email from my work to my gmail it is never there? Have checked settings to see if I have blocked myself but cant see it? Any ideas why this is happening.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,011 satisfied customers
What does this error message in Outlook (on my mac)
What does this error message in Outlook (on my mac) mean? 5.2.3 guidelines. c36sm11651566otb.38 - gsmtp Details - Mail could not be sent. Thanks, Greg… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have 2 email accounts, one is not receiving mail. when I
I have 2 email accounts , one is not receiving mail. when I send mail from the working account I receive a receipt it was delivered but it is not in my mail box. CenturyTel just told me it's been deli… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Hi I am having some difficulty an error message when I do
Hi I am having some difficulty an error message when I do a Send/Receive in Outlook from my GMail account. The message reads: - "Task Norrish and Associates - Receiving error (0x800CCC1A): Your server… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Hi I tried to transfer my all my files from the administrator
Hi I tried to transfer my all my files from the administrator user to another user account. I put my outlook files into the Public Library folder of the admin account and then took them out in the oth… read more
James K.
James K.
Consultant
1,585 satisfied customers
how to stop repeated requests to enter username and password
how to stop repeated requests to enter username and password XXXXX outgoing outlook email?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Currently, via IMAP configuration, all emails sent to my email
Currently, via IMAP configuration, all emails sent to my email address for school are automatically sent to my personal email address. However, when I send emails from my school email address via Micr… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
When attempting to send an email, the system attempts to send
When attempting to send an email, the system attempts to send over and over with error meggages 0x80004005 "The operation failed" comming up after each attempt to send?… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
I can receive e-mails, but I cannot receive any. Someone spammed
I can receive e-mails, but I cannot receive any. Someone spammed me and sent out e-mails through my outlook e-mail account. I tried to change my password XXXXX that it wouldn't happen again and I have… read more
AssistYouNow
AssistYouNow
257 satisfied customers
Last night we downloaded Outlook 2010 - having removed a copy
Last night we downloaded Outlook 2010 - having removed a copy of outlook 2003 Now every time we try to open the new outlook it bevcomes non- reponsive during "upgrade in progress". please help… read more
James K.
James K.
Consultant
1,585 satisfied customers
You helped me move my Outlook 2007 from my Vista PC to
Hi Bernie, You helped me move my Outlook 2007 from my Vista PC to windows 7 PC about 2 weeks ago. I'm having trouble when I scan a document on my HP printer and then it gets stuck in my Outlook outgoi… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Outlook 2003 A few weeks ago outlook stopped sending messages.
Outlook 2003 A few weeks ago outlook stopped sending messages. When I tell it to send, Outlook very quickly tells me the messages were sent, but they go to my Outbox and stay there. All outlook settin… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
For the past two days, I have not been able to send or receive
For the past two days, I have not been able to send or receive emails on one of my Gmail accounts that I use for business. However, I have been able to do so on a second Gmail account that I use for p… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x