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Well it has always worked until this morning. I have a Mac…

Well it has always...

Well it has always worked until this morning. I have a Mac and use Outlook. When I start up Outlook it opens with all my e-mail and then attempts to retrieve new e-mail. At that point it shuts down with a message that it has encountered a problem

Technician's Assistant: How long has this been an issue?

First time was today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I use a MAC desktop and get my e-mail VI's Spectrum road runner

Technician's Assistant: What troubleshooting have you tried?

I turned off the computer and restarted

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Not that I can think of

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Answered in 3 minutes by:
8/15/2017
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,276
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When it crashes, does it indicate what the problem was?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,276
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
Well I have tried 4 times and it just says Outlook has encountered a problem and must shut down. I just restarted Outlook and this time it did not shut down but is not retrieving new messages. I am thinking it may be a problem with my mail provider

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 88 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 11 months ago
Looks like I can now send an email but can't receive

Thank you for the update. Let's start the remote session so that I can fix the problem for you.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 88 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 11 months ago
Ok but remember I have a Mac I don't see a download arrow

Which "Download Arrow" are you referring to? Are you referring to the button on the website that has an arrow in the circle?

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Customer reply replied 11 months ago
found it but says remote help can't be opened because developer identity can't be confirmed

Please, do the following:
- Click the Apple icon on the top left
- Click System Preferences
- Click Security
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

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Customer reply replied 11 months ago
I don't see an open always but there is an open anyway

Okay. Click the "Open Anyway" button.

Thank you.

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Customer reply replied 11 months ago
You can begin

Thank you. You can type your message on that chat window. I will begin.

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Customer reply replied 11 months ago
Not necessary
Customer reply replied 11 months ago
This was an old draft it can be deleted

Thank you

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Customer reply replied 11 months ago
what is this syntax error

As I mentioned in the chat box, the problem is that you had two periods in the email address that you were sending out.

IE:

***@******.*** is a working email format

[email protected] is not a valid format

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As of right now, all is working. Is there anything else that I can help with?

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After running a rebuild on the profile, all is working now.

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Customer reply replied 11 months ago
But that syntax error has been there for around a month so why would it just now create a problem or were there other issues?

That syntax error was not the problem. The problem is that the profile was corrupt. That is why I repaired the profile by rebuilding it.

What fixed the problem today was the rebuilding.

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Customer reply replied 11 months ago
One last question how did it get corrupt

There is no way to pinpoint what caused the corruption. More often than not, the culprit is just a random error that occurred by chance. In short, sometimes it just happens.

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Customer reply replied 11 months ago
Ok thank you. Any other steps

You are very welcome. Thank you for your time.

There are no more steps. Thank you.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Customer reply replied 11 months ago
I will do that and I appreciate your help

Thank you. I am glad to help.

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Customer reply replied 11 months ago
Did you get out of the remote application?

Yes, I disconnected a few minutes ago.

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Customer reply replied 11 months ago
Thanks

You are very welcome.

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Customer reply replied 11 months ago
Jason it is not working again and I can't get e-mail on my phone so can't reset my password.
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