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Well it has always worked until this morning. I have a Mac

Well it has always worked...
Well it has always worked until this morning. I have a Mac and use Outlook. When I start up Outlook it opens with all my e-mail and then attempts to retrieve new e-mail. At that point it shuts down with a message that it has encountered a problem
JA: How long has this been an issue?
Customer: First time was today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use a MAC desktop and get my e-mail VI's Spectrum road runner
JA: What troubleshooting have you tried?
Customer: I turned off the computer and restarted
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of
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Answered in 3 minutes by:
8/15/2017
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,117
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When it crashes, does it indicate what the problem was?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,117
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Well I have tried 4 times and it just says Outlook has encountered a problem and must shut down. I just restarted Outlook and this time it did not shut down but is not retrieving new messages. I am thinking it may be a problem with my mail provider

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 88 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 4 months ago
Looks like I can now send an email but can't receive

Thank you for the update. Let's start the remote session so that I can fix the problem for you.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 88 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 4 months ago
Ok but remember I have a Mac I don't see a download arrow

Which "Download Arrow" are you referring to? Are you referring to the button on the website that has an arrow in the circle?

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Customer reply replied 4 months ago
found it but says remote help can't be opened because developer identity can't be confirmed

Please, do the following:
- Click the Apple icon on the top left
- Click System Preferences
- Click Security
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

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Customer reply replied 4 months ago
I don't see an open always but there is an open anyway

Okay. Click the "Open Anyway" button.

Thank you.

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Customer reply replied 4 months ago
You can begin

Thank you. You can type your message on that chat window. I will begin.

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Customer reply replied 4 months ago
Not necessary
Customer reply replied 4 months ago
This was an old draft it can be deleted

Thank you

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Customer reply replied 4 months ago
what is this syntax error

As I mentioned in the chat box, the problem is that you had two periods in the email address that you were sending out.

IE:

***@******.*** is a working email format

[email protected] is not a valid format

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As of right now, all is working. Is there anything else that I can help with?

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After running a rebuild on the profile, all is working now.

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Customer reply replied 4 months ago
But that syntax error has been there for around a month so why would it just now create a problem or were there other issues?

That syntax error was not the problem. The problem is that the profile was corrupt. That is why I repaired the profile by rebuilding it.

What fixed the problem today was the rebuilding.

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Customer reply replied 4 months ago
One last question how did it get corrupt

There is no way to pinpoint what caused the corruption. More often than not, the culprit is just a random error that occurred by chance. In short, sometimes it just happens.

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Customer reply replied 4 months ago
Ok thank you. Any other steps

You are very welcome. Thank you for your time.

There are no more steps. Thank you.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Customer reply replied 4 months ago
I will do that and I appreciate your help

Thank you. I am glad to help.

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Customer reply replied 4 months ago
Did you get out of the remote application?

Yes, I disconnected a few minutes ago.

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Customer reply replied 4 months ago
Thanks

You are very welcome.

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Customer reply replied 4 months ago
Jason it is not working again and I can't get e-mail on my phone so can't reset my password.
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Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,117
17,117 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

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