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I started windows mail and got a message that said my

I started windows mail...

I started windows mail and got a message that said my calendar was corrupt. I closed and tried again, when mail opened it had lost all my folders and any mail stored

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Utility warehouse

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through a pf using windows live mail. Windows 7 home user.

Technician's Assistant: What troubleshooting have you tried?

I have tried a restore from 4 days previously, still the same. Now investigating possible solutions online. Messages saying check in the appdata folder. I have tried to look and nothing there.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Can't think of anything to add. I am just stuffed.....

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Answered in 3 minutes by:
8/15/2017
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Have you checked the webmail account? Please visit your email service provider website once and check if find your lost emails not.

OR I can also help you over secure remote session or start a live discussion via phone at your convenience.

Keep me posted.

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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Customer reply replied 11 months ago
My have it open. Your emails are there but that is all. It never has my personal folders anyway and there were about 30.

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1b61e096-f1ea-468c-a783-14777eaf646c

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Customer reply replied 11 months ago
hello, have you finished?

still working.

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While repairing the windows live mail, it goes corrupt, please let me know when your computer boots up. We may not be able to connect after system restore.

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Customer reply replied 11 months ago
its all back now

Do you see your all emails now or not?

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Customer reply replied 11 months ago
no, they all say 'message cannot be found'.

Please disable your anti-virus program and then check your emails again.

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Customer reply replied 11 months ago
I have disabled all my Norton protection but nothing changes

Close Windows Live Mail and then restart it again.

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Customer reply replied 11 months ago
I have done, it made no difference

May I take remote control tomorrow and work on it further.

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Customer reply replied 11 months ago
what time GMT would you plan on as I assume you are not in the UK

I will reply back to you tomorrow in the morning at the same time.

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Customer reply replied 11 months ago
same time as what?. its evening here..
i

I will reply back to you around 2-3 pm your time.. Thank you.

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Customer reply replied 11 months ago
I will be here. Many thanks.

Thank you.

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Customer reply replied 11 months ago
Sandy,
Ready when you are.Keith Hemstalk

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=30a2c50c-986b-4563-8212-c4f7a5a963f5

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

Ask Your Own Email Question

I have fixed the issue over secure remote session. Thank you.

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I am still working on it. Thank you.

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Customer reply replied 11 months ago
Sandy, no change. We will have to leave it there as I have to go now.Thanks for your efforts.Keith

I will follow up with you again. Thank you, ***** *****

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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
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