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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6258
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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I'm not getting my E-Mails since August 2nd, Outlook, Web

Customer Question

I'm not getting my E-Mails since August 2nd
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: I don't know enough to try and fix it.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 2 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

Expert:  Sandy replied 2 months ago.

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d6814ee2-9ea4-42d7-9d6f-54a201332200

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

Expert:  Sandy replied 2 months ago.

Hi, Are you still there? I'm ready to help you over secure remote session. Please follow the steps provided in my previous answer.

Expert:  Sandy replied 2 months ago.

Hi,

There is no need of secure remote session. I will help you in the question and answer session.

I suggest you to reset you outlook password:

Click the link: https://account.live.com/password/reset

And follow on-screen instructions to create a new password.

And kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

Expert:  Sandy replied 2 months ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.

And kindly if you can take a second to rate my service(-OK or more-by clicking stars at the top of the page and choose submit) to compensate me for my work, work and efforts, that would be greatly appreciated.