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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot receive e-mails on Mozilla Thunderbird. I have

Customer Question

I cannot receive e-mails on Mozilla Thunderbird. I have checked server settings and I have check out Thunderbird tech website. I can't figure out what the problem is. Also the e-mails are not coming in on my iphone 1(###) ###-####JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Mozilla Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: pc browser and iphone
JA: What troubleshooting have you tried?
Customer: check server settings and thunderbird tech website. cannot figure out problem
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 2 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.