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Wondering if I could get some help with an application

Customer Question
Hi. Wondering if I...

Hi. Wondering if I could get some help with an application issue?

Technician's Assistant: Which software or app can I help with?

Thanks. Bear with me, I'm not very technically inclined. I'm trying to record a video for job, but I can't find the windows app on my computer. I've checked to make sure the webcam hardware is operational. Seems to be in good order there. I've tried downloading the Windows Camera online, but have not been able to. Not sure how to progress at this point.

Technician's Assistant: What have you tried so far with your software?

Well, that's the thing. About a month ago I had a technician reconfigure my laptop. This included uploading a version of Windows I'm not familiar with. Regardless, as well as several other apps, the camera app is no longer showing from the Start button.

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

He should know I'm working overseas: Colombia, South America.

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
8/7/2017
Email technician: Sandy, Computer Specialist replied 1 year ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 1 year ago

A. Do you have a camera to record video?

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Email technician: Sandy, Computer Specialist replied 1 year ago

I suggest you to use download and install free version of NCH software to record a video:

Click the link given below:

http://www.nchsoftware.com/capture/index.html

And then record video from a webcam

If you have other queries regarding this, please reply back to me the box given below.

And kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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Email technician: Sandy, Computer Specialist replied 1 year ago

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.

Else kindly take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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Satisfied Customers: 6,965
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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