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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have windows 10. one day my computer was updated and my

Customer Question

I have windows 10. one day my computer was updated and my outlook express email program became windows 10 email. Today, I wanted to answer an email and when I typed the first letter the email program disappeared and I have tried this many times with the same results. What can be done? I'd like to go back to outlook express because it is better email than windows 10 email. Ken
JA: How long has this been an issue?
Customer: Today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: only on my computer. I do not have email on my phone. I'm 74 and not the best with technology.
JA: What troubleshooting have you tried?
Customer: I don't know any type of troubleshooting.
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of.
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranMail replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.