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My wife has forgotten both her password and some of the

Customer Question
My wife has forgotten...

My wife has forgotten both her password ***** some of the security questions***@******.*** Terribley maddening and frustrating - Please help a.s.a.p.

Technician's Assistant: When did you last reset your username and password?

We don't know. Some years ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone and compuiter at work

Technician's Assistant: What troubleshooting have you tried?

Reset this, reset that. Been trying since we bought new phones THIS MORNING at the ATT store!

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Let us proceed.

Submitted: 1 year ago.Category: Email
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Answered in 18 minutes by:
8/6/2017
Email technician: Ricky Expert, Computer Hardware Engineer replied 1 year ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,310
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Email technician: Ricky Expert, Computer Hardware Engineer replied 1 year ago

Is there a secondary email address hooked up to the account? This can be used to recover the password. If there was one set up you can get an email sent to the secondary email address to reset the password.

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Category: Email
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