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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To be clear, the total charge is 42$. 5$ is just the authorization. Now, if I cant help you the entire fee is refundable.
Would you like to proceed with help, or do you want me to send you the refund link now?
Thank you for your reply.Dustin S.Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)