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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Not downloading emails, Microsoft outlook: How do you access

Customer Question

not downloading emails
JA: Just to clarify, what email service provider are you using?
Customer: Microsoft outlook my name is*****: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desktop. my wife's works but mine is not
JA: What troubleshooting have you tried?
Customer: I don't know how. it keeps asking me for user name and password ***** the box is already filled in
JA: Anything else you want the email expert to know before I connect you?
Customer: no. I just need to get it fixed
Submitted: 2 months ago.
Category: Email
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

When did you first start having this issue with Outlook?

Please reply at the box below; thank you.