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My computer crashed a while back and we had to reset

Customer Question
My computer crashed a...

My computer crashed a while back and we had to reset everything. I had purchased office home and student 2016 - but I lost that with the crash ..is there anyway to reinstall that on this computer?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Msn, outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On my phone at the moment... I am trying to get my hp computer back up and running before it crashed

Technician's Assistant: Anything else you want the Microsoft Office expert to know before I connect you?

I can give the date that i purchased the software and amount.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
8/6/2017
Email technician: John, Email Support Specialist replied 11 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Email technician: John, Email Support Specialist replied 11 months ago

To clarify you purchased it online am i correct,if so do you know the Microsoft email account you used to purchase it?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 11 months ago

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Email technician: John, Email Support Specialist replied 11 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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