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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I received a message that erased by mistake that my

Customer Question

I received a message that erased by mistake that my Microsoft will be canceled. What should I do? I do not want my account canceled.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I don"t understand what you mean. I am not that technological savy
JA: Anything else you want the email expert to know before I connect you?
Customer: not yet
Submitted: 2 months ago.
Category: Email
Expert:  The-PC-Guy replied 2 months ago.

Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

Expert:  The-PC-Guy replied 2 months ago.

how did you recieve this message, was it an email, or something that popped up on the screen and you just closed it?

Customer: replied 2 months ago.
i received in a email. Look I only want to extend my account. I am not having technical difficulty. Please just tell me how to connected to the account department.
Expert:  Sandy replied 2 months ago.

Hi, I'm Sandy and I look forward to help you today.

Expert:  Sandy replied 2 months ago.

Did you receive an email regarding hte cancellation of your Microsoft account or AOL account ?

If it is regarding Microsoft account, please tell me which Microsoft account are you using?