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syseng
syseng, Computer Enthusiast
Category: Email
Satisfied Customers: 6694
Experience:  Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
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My son doesnt know his email and password... what do i

Customer Question

My son doesnt know his email and password... what do i do.lol
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail i beleive
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: i will have it sent to mine.***@******.***
JA: What troubleshooting have you tried?
Customer: the problem is his brother set up his profile at christmas so im not sure what to do. but i think its***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer:***@******.***
Submitted: 2 months ago.
Category: Email
Expert:  syseng replied 2 months ago.

Hello,

My name is David.

Please click on the link below to open the Gmail login page:

click here

Then enter your son's email address in the field provided and click Next.

Then click the Forgot Password ***** and the click the Try A Different Question link.

If you recognize the last two numbers of the phone number displayed (which should be 12) then enter the full phone number to which you want to receive a text message for the password ***** and click Send Text Message. Once you receive the text message from Google Gmail follow the remaining instructions to complete the password *****

Please let me know if you need assistance with any of the steps.

Thanks,

David.

Expert:  syseng replied 2 months ago.

Hello,

Did you need further assistance?

If not please remember to provide a positive rating of 3, 4, or 5 stars as that is the only way I receive credit for my work.

Thanks,

David.