Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have recently lost my phone and I am trying to reset my…

Customer Question
I have recently lost...

I have recently lost my phone and I am trying to reset my password ***** my gmail account but my phone number was listed as recovery andI am just trying to get into my email to reset my password

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Only my phone number but I had my phone stolen earlier so there is no way for me to access it

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 year ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
8/5/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> but my phone number was listed as recovery and I am just trying to get into my email to reset my password

Your cell phone was lost but the phone number can be still with you, technically. You may get the same cell phone number back on your new phone so when resetting the password, Google will send the verification code to your new phone.

Please reply so I will provide the steps to get your number back.

Ask Your Own Email Question
Customer reply replied 1 year ago
I am confused
Email technician: bbao, IT Consultant replied 1 year ago

Your phone number is ***** with the small SIM card on your phone, or the phone number goes to the cell phone where the SIM card is plugged in. Your SIM card was lost with the phone, but for the mobile network's provider, the number is ***** yours. You can ask to deactivate the lost SIM card, and get a new one with the SAME number from the provider. It is your rights.

What's the provider of your mobile number?

Ask Your Own Email Question
Customer reply replied 1 year ago
I am with AT&T
Customer reply replied 1 year ago
Is there any way to get into my email now?
Email technician: bbao, IT Consultant replied 1 year ago

Two steps:

First get your phone number back as resetting Google password ***** this number. You associated your phone number with your Gmail account. Correct?

Then simply follow Google instruction to reset the password ***** giving the verification code sent to the number. You can receive the code from any new phone with the new SIM card plugged in.

So now, bring your ID with you, better with a copy of your purchase proof or contract with AT&T, go to any local AT&T store to ask for a new SIM card. Where are you located?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

Does it make sense now?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago
How is it going now? Any feedback please?
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
1,975 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Your search - I have a smart phone that I gave to my stepson
Your search - I have a smart phone that I gave to my stepson ... I am trying to transfer service from my account tohis... I am having problems because I do not remember the gmail acount or the passwor… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I log in to my gmail n the old phone i have on the account
i log in to my gmail n the old phone i have on the account is not on … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I cannot reset my password for an old gmail account. Ni no.
I cannot reset my password ***** an old gmail account … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I tried the recovery process and when I try to log in as
i tried the recovery process and when I try to log in as *************@gmail.com, it uses data and email from ***************@gmail.com. … read more
Harry
Harry
2,174 satisfied customers
I sent up this morning and now locked out I have no phone
Hi I sent up this morning and now locked out I have no phone lost it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I forgot my password. I tried that but it keeps asking me
I tried that but it keeps asking me for my last password … read more
Moses C
Moses C
Bsc
812 satisfied customers
Google couldn't verify this account belongs to you. i am
Google couldn't verify this account belongs to you. i am getting this error how can i login into my gmail account … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My recovery email or my recovery phone I don't have any
My recovery email or my recovery phone I don't have any more … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
My phone was stolen yesterday and I am unable to retrieve my
My phone was stolen yesterday and I am unable to retrieve my gmail because I can't remember my google password. I can't get a SMS code since I don't have my phone. Even though I'm able to access my EM… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I don't have a computer and I can't get my gmail or Google
I don't have a computer and I can't get my gmail or Google Accounts or sign in only crone and Facebook … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I have a google email and I cant remember my password and I
I have a google email and I cant remember my password ***** I changed phone numbers so now I cant get a text to change my password ***** I don't remember when I first got my gmail … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
Its not my computer its my phone I accidentally reset my
hello its not my computer its my phone I accidentally reset my phone and cant get back in because gmail doesn't work can you help me … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
How do I get my email from my old account. Gmail. Desk top
How do I get my email from my old account JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web brow… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
It's not my computer it's my smart phone...I have tried over
It's not my computer it's my smart phone...I have tried over and over and I am not able to sign in with my gmail address or my phone number or my password I am totally disgusted … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I can't seem to access my gmail. I don't remember the first
I don't remember the first three numbers if the phone number I use to gave … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My phone was stolen and I cant remember my password to
My phone was stolen and I cant remember my password ***** getinto my old e-mail … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am unable to access my gmail on my computor and phone. My
I am unable to access my gmail on my computor and phone … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
My computer stolen, i had stored my passwords and user names
my computer stolen, i had stored my passwords and user names on it. forgot my google chrome and my gmail passwords and usernames. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x