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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I lost my gmail account about 2 or 3 weeks ago. It even says

Customer Question

I lost my gmail account about 2 or 3 weeks ago. It even says that it doesn't recognize my last name of having an account, I can still get into
JA: How long have you had this issue with your Gmail account?
Customer: my facebook acct with my email and password. I have lost my mind trying to get into my email acct, have had it for 10 years, I was hacked about 2 & a half weeks ago. can you help
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: just comes back automatically when hitting facebook login
JA: What troubleshooting have you tried?
Customer: everything. when they send a 6 digit code my trac fone only gives me
JA: Anything else you want the email expert to know before I connect you?
Customer: a 4 digit code.
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.