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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am from india. now in Canada. my yahoo account is locked

Customer Question

I am from india. now in Canada. my yahoo account is locked .they ask for an alternate email .I gave them an gmail.com. unfortunately my password ***** gmail is also not correct. so I cant either get a message on gmail or on yahoo. I do not have international roaming on my phone.can you help me ?
JA: How long have you had this issue with your Yahoo account?
Customer: from this morning .Canada time
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my ipad
JA: What troubleshooting have you tried?
Customer: I'm sorry I cant understand this point. pl advise.
JA: Anything else you want the email expert to know before I connect you?
Customer: I need them to get me back on my yahoo mail on my ipad
Submitted: 2 months ago.
Category: Email
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
I am ready now.
Expert:  Kris Rodgers replied 2 months ago.

Would it be OK to connect and have a look?

Customer: replied 2 months ago.
Expert:  Kris Rodgers replied 2 months ago.

OK - Can you request remote assistance and I will generate the info for you.