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I am from india. now in Canada. my yahoo account is locked…

Customer Question
I am from india...

I am from india. now in Canada. my yahoo account is locked .they ask for an alternate email .I gave them an gmail.com. unfortunately my password ***** gmail is also not correct. so I cant either get a message on gmail or on yahoo. I do not have international roaming on my phone.can you help me ?

Technician's Assistant: How long have you had this issue with your Yahoo account?

From this morning .Canada time

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my ipad

Technician's Assistant: What troubleshooting have you tried?

I'm sorry I cant understand this point. pl advise.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I need them to get me back on my yahoo mail on my ipad

Submitted: 11 months ago.Category: Email
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Answered in 2 hours by:
8/5/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Email technician: Kris Rodgers, IT Manager replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
I am ready now.
Email technician: Kris Rodgers, IT Manager replied 11 months ago

Would it be OK to connect and have a look?

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Email technician: Kris Rodgers, IT Manager replied 11 months ago

OK - Can you request remote assistance and I will generate the info for you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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