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I am unable to get to my first Gmail.com account. It is, my…

Customer Question
I am unable to...

I am unable to get to my first Gmail.com account.

Technician's Assistant: Have you contacted anyone about your account?

It is***@******.***

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My laptop, my friend set it up so that i only have to click on Gmail. But now it is going to a new gmail account which another friend set up

Technician's Assistant: What troubleshooting have you tried?

Going to google but nothing works

Technician's Assistant: Anything else you want the email expert to know before I connect you?

My original email gmail account is too full so i need to continue to delete, delete, delete. Now i AM UNABLE TO LOCATE [email protected]

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
8/5/2017
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 11 months ago

Are you unsure of the password?

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Customer reply replied 11 months ago
No
Customer reply replied 11 months ago
I need to get back into my initial gmail account: ***@******.***
Email technician: Josh, Computer Enthusiast replied 11 months ago
Do you know the password?
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Customer reply replied 11 months ago
3ViolinPiano
Email technician: Josh, Computer Enthusiast replied 11 months ago

Click here: https://gmail.com

Are you brought to a log in page or an inbox?

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Customer reply replied 11 months ago
There is an INBOX
Email technician: Josh, Computer Enthusiast replied 11 months ago

To the wrong account correct?

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Customer reply replied 11 months ago
Correct, it goes directly to my new Gmail account!
Email technician: Josh, Computer Enthusiast replied 11 months ago

Go to the inbox

Click on the name or icon in the upper right hand corner then SIGN OUT

Click on the drop down arrow now and select Use another account then enter the old account

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Customer reply replied 11 months ago
ok, i will
Email technician: Josh, Computer Enthusiast replied 11 months ago

Let me know how it goes

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Email technician: Josh, Computer Enthusiast replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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