How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6258
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

When I compose an email a box shows up on the right side,

Customer Question

When I compose an email a box shows up on the right side
JA: Just to clarify, what email service provider are you using?
Customer: gmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Desktop computer
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 2 months ago.

Can you please tell me what program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

OR

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

OR we can start a live discussion via phone. Just let me know.

Expert:  Sandy replied 2 months ago.

Please let me know when you're ready to work with me. Thank you.

Expert:  Sandy replied 2 months ago.

When the box shows up on the right side, please click the maximize button to maximize the page and to bring to middle of the screen.

Also, you can try to use another browser.

If you have other queries regarding this, please reply back to me the box given below.

And kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.