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I changed out my time warner modem to a n [email protected] modem. I

Customer Question
I changed out my...

I changed out my time warner modem to a n [email protected] modem. I cancelled my Time Warner account and now I cannot get my emails. My email address was***@******.***. I stupidly did not realize that would happen. Help! What do I do?

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Road Runner by Time Warner

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

And home computer

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I have not trouble shooted anything.

Submitted: 11 months ago.Category: Email
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Answered in 2 minutes by:
8/5/2017
Email technician: Sandy, Computer Specialist replied 11 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,899
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Email technician: Sandy, Computer Specialist replied 11 months ago

Have you tried to reset your email account password:

If not, please try this once:

Click the link:

https://pt.rr.com/

And reset the password.

Keep me posted.

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Customer reply replied 11 months ago
I am assuming I select the---I know my email password ***** I want to change it---on that page. However, when I enetered my information an error stating "The user is pending delete" showed up
Email technician: Sandy, Computer Specialist replied 11 months ago

Please choose I forgot my password ***** follow steps to create a new password.

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Customer reply replied 11 months ago
Okay Ill try that out now
Customer reply replied 11 months ago
It states my email address was not found
Customer reply replied 11 months ago
This is because I switched over from time werner modum to att modum and canceled my time werner service not realizing it would no longer let me see my emails
Email technician: Sandy, Computer Specialist replied 11 months ago

If you want to use the same email address for future then the only way to get access to it by switching back to time Warner cable ISP or take an additional timer Warner connection(keeping [email protected] connection as well) for the minimum possible charge to keep the email account get going.

OR ask Timer Warner if there is any additional charge to keep the email account get going.

I realize that this answer may not be entirely to your liking. My job is to provide you honest and truthful information. I hope you understand.

If you have other queries regarding this, please reply back to me the box given below.

And kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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Email technician: Sandy, Computer Specialist replied 11 months ago

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.

Else kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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