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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6258
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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When we turned on the new HP laptop it did not allow us to

Customer Question

When we turned on the new HP laptop it did not allow us to use the old Hotmail account. We now need to somehow get back to the old Hotmail account. That name is***@******.***. Can you assist us in how to do that? our emails need to all come to that email address and now we are not getting an emails. Please help!!!
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 2 months ago.

If it show you signed into the new hotmail account, then, "Signout" of this account and then try to sign inot the original account.

However, if you're not able to login, please visit

And follow steps under "forgot password" options.

Keep me posted and remember to rate.



Expert:  Sandy replied 2 months ago.


I'm following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.

Else kindly if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.