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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to get into my gmail .that can't get in. i don't

Customer Question

I am trying to get into my gmail .that can't get in . i don't know if i lost it . can you help me?
JA: Are you logged into your Gmail account on any other devices?
Customer: yes it is the wii u.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: the cell phone number it is not active
JA: Anything else you want the email expert to know before I connect you?
Customer: i just want to get to my gmail please
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.