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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have used Gmail for years but recently I was hacked (I

Customer Question

I have used Gmail for years but recently I was hacked (I think) because while I can receive and send emails I cannot save them in any of the folders I have created. Is there anything I can do? My email address is***@******.***.
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: From my PC via a desk top icon.
JA: What troubleshooting have you tried?
Customer: None.
JA: Anything else you want the email expert to know before I connect you?
Customer: I can't think of any thing more.
Submitted: 2 months ago.
Category: Email
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Do you access your Gmail emails using an email program, e.g. Outlook, Windows Live Mail?

Please reply at the box below; thank you.