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I'm running Windows 7 Home Premium. Telstra/bigbpond. web…

Customer Question
I'm running Windows 7...

I'm running Windows 7 Home Premium.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Telstra/bigbpond.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

None yet

Technician's Assistant: Anything else you want the email expert to know before I connect you?

My problem is that since my I.T. guy installed windows live mail. after I save an email in a folder. and when I go to open that email, it won't open

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
8/4/2017
Email technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Do you get any error/message when trying to open up a saved email now?

Please reply at the box below; thank you.

Ask Your Own Email Question
Customer reply replied 1 year ago
no I do no at,all that happens is when I try to open the email it just opens live mail.
Email technician: Bryan, Computer Support Specialist replied 1 year ago

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

Ask Your Own Email Question
Customer reply replied 1 year ago
No not interested thank bye..
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

Ask Your Own Email Question
Customer reply replied 1 year ago
Well you're going to reply.?
Email technician: Bryan, Computer Support Specialist replied 1 year ago

OK; you will not be able to open up the saved email files directly using Windows Live Mail, but you will be able to import them into Windows Live Mail first by going to File > Import; done importing, you will be able to open up the imported emails thereafter. Have you tried doing this? Do keep me posted.

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Customer reply replied 1 year ago
that's what I have been doing..
Email technician: Bryan, Computer Support Specialist replied 1 year ago

OK, and were you able to open up the saved emails after importing them first (instead of trying to open up the email file directly)?

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Email technician: Bryan, Computer Support Specialist replied 1 year ago

OK, so could you clarify what exactly is the issue you are having?

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Customer reply replied 1 year ago
That is my issue so if you can't help me I'll cancel my Q's.
Thanks and bye.
Email technician: Bryan, Computer Support Specialist replied 1 year ago

You will not be able to open up saved email files directly using Windows Live Mail - that's by design. However as a workaround, I can assist you with setting up another email program, i.e. Mozilla Thunderbird, that will allow you to save and open email files directly itself. Would you like to do that now?

Ask Your Own Email Question
Customer reply replied 1 year ago
No thanks...
Bye
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Have a good day.

Ask Your Own Email Question
Customer reply replied 1 year ago
You too thank you..
Email technician: JJesus Perez Gonzale,
 replied 1 year ago
JJesus Perez Gonzale
Category: Email
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, I am happy to assist you, has your question been answered.

Ask Your Own Email Question
Customer reply replied 1 year ago
No and Not interested anymore thank you ....bye..
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