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It doesn't sign on to hotmail... outlook. On my iPhone, it's…

Customer Question
It doesn't sign on...

It doesn't sign on to hotmail... outlook.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

On my iPhone, it's on "favorites" phone #'s, but I have had it signed on mail & hotmail together in the past.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I keep getting a "Clean Up Your Computer Space" Ad. Is it related to Apple, do I follow its prompts or will it cause problems? If it's to be erased, how do I do it?

Submitted: 11 months ago.Category: Email
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Answered in 6 minutes by:
8/4/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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