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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It doesn't sign on to hotmail... outlook. On my iPhone, it's

Customer Question

it doesn't sign on to hotmail... outlook.
JA: Are you logged into your Outlook account on any other devices?
Customer: On my iPhone, it's on "favorites" phone #'s, but I have had it signed on mail & hotmail together in the past.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes.
JA: Anything else you want the email expert to know before I connect you?
Customer: I keep getting a "Clean Up Your Computer Space" Ad. Is it related to Apple, do I follow its prompts or will it cause problems? If it's to be erased, how do I do it?
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,