Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My password is no longer recognized, several years ago,

Customer Question
My password ***** *****...

My password ***** ***** longer recognized

Technician's Assistant: When did you last reset your username and password?

Several years ago

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

About 30 days. Only tried on line

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
8/4/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 1 year ago
My yahoo mail password ***** ***** longer recognized by yahoo or facebook.
Customer reply replied 1 year ago
Forget it!!!!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Are you saying you do not want to continue with your question?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have not received any in mail for several days. My email
I have not received any in mail for several days. My email address is***@******.***. Whatever password ***** have tried does not work. I tried to setup a new password ***** not successful. Please help… read more
Martin
Martin
Network Engineering Diploma
153 satisfied customers
I'm signed into Google with the "rocketmail.com" address
I'm signed into Google with the "rocketmail.com" address which was canceled during the major breach some years back. It's apparently difficult, if not impossible, to correct or update to my current em… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I tried the new yahoo mail late this morning, then switched
I tried the new yahoo mail late this morning, then switched back when I realized I could not control spam. When I logged back on a bit later, I had no new emails. Then this evening, it kept switching … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
After being with you 14 years, your automated system will no
After being with you 14 years, your automated system will no longer recognize the first three letter of my email address (*****@******.***) or my phone number(###) ###-####. After going through the re… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It disappeared. I opened an account about a week ago and it
It disappeared. I opened an account about a week ago and it worked. A couple of days ago I went to log in and Yahoo doesn't recognize my email account. What gives? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I cannot receive email at I cannot get into the account or
I cannot receive email at***@******.*** I cannot get into the account or change the password. I moved from St. Louis to Minneapolis 3 years ago and this is the first time I had tried to access the acc… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Had an office fire several months ago and my computer burned
Had an office fire several months ago and my computer burned up. Just now getting going. and I can't remember any passwords. Clearwave just cancolediled my account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My e-mail account got hacked into several years ago and I
My e-mail account got hacked into several years ago and I tried to change the password ***** on my fb account, but my password ***** already changed. I tried to change my e-mail address to my new one,… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to update my aol payment and aol is not recognizing
I need to update my aol payment and aol is not recognizing my password ***** I change it. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
It says and that is my son don't know how? Haven't had this
It says dan and that is my son don't know how ? Haven't had this problem before, I can't access my e-mail yahoo account, I tried several times with my name and password. It says excite account. I have… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Had an computer crash and the reboot wiped out all
Had an computer crash and the reboot wiped out all passwords. Have been unable to regain the password ********@******.*** I have an alternate email account -***@******.*** if you need to contact me bu… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Can't remember password for ... will not allow a re-set ...
Can't remember password ********@******.*** ... will not allow a re-set ... think I need to talk to someone on the phone .. I'm at(###) ###-#### … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I hope you can help. Starting a day before yesterday I
I hope you can help. Starting a day before yesterday I needed to sign in. Usually clicking on Yahoo Mail in my browser would take me directly to my mail. For the past 2 days I have tried so many times… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
FROM: Sandra L. West,***** Newark, NJ 07112 TO: Yahoo
FROM: Sandra L. West,***** Newark, NJ 07112 TO: Yahoo Inc., Corporate Office & Headquarters ***** Sunnyvale, California 94089 DATE: June 27,2014 RE: I want my service restored. I did nothing to deserv… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
My at yahoo email account is corrupted and locked. It recognizes
My at yahoo email account is corrupted and locked. It recognizes neither my user name or password XXXXX I do not remember my security question answers and so cannot reset it. I need assistance from at… read more
Martin
Martin
Network Engineering Diploma
153 satisfied customers
I have been locked out of my att.yahoo.com email account. I
I have been locked out of my att.yahoo.com email account. I have an sbcglobal.net email address that I've had for years, but I have not had any att service for several years. I believe my account was … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I am communications director for the San Marcos Seventh-day
I am communications director for the San Marcos Seventh-day Adventist Church. We have a [email protected] and my password XXXXX XXXXX I can no longer get into the site. I tried to reset my password X… read more
Daniel
Daniel
Bachelor's Degree
1,568 satisfied customers
my id and/or password XXXXX longer allow me access to my email
my id and/or password XXXXX longer allow me access to my email - I have tried your help on line and still can't get anywhere--i don't want a new address--the secret question noo help I am so aggravate… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x