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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get into my gmail account. iam not computer savy

Customer Question

I can not get into my gmail account. iam not computer savy so please don't send me a bunch of stuff to do on my own!
JA: Are you logged into your Gmail account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don't remember!
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes I'm pretty frustrated and obviuosly pretty useless at this!!!!!
Submitted: 2 months ago.
Category: Email
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin