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Some important people get a failure of delivery message when…

Customer Question
Some important people get...

Some important people get a failure of delivery message when they reply to me. It doesn't happen 100% of the time. Right now it is hurting my career.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Thunderbird Mozilla

Technician's Assistant: Which Mozilla product do you have?

Email

Technician's Assistant: What have you tried so far with your Mozilla software?

This is my starting point.

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Not sure. This is new for me. I've had the same email account for years.

Submitted: 6 months ago.Category: Email
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Answered in 3 minutes by:
8/4/2017
Email technician: Dustin, Email Specialist replied 6 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,795
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Customer reply replied 6 months ago
Thank you.
Email technician: Dustin, Email Specialist replied 6 months ago

It said payment failure on this end. But I think you may have asked a duplicate question, is your computer an Asus?

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Customer reply replied 6 months ago
I am typing this on my iPhone now since I lost our screen on my computer when I updated my credit information
Customer reply replied 6 months ago
My computer is a Toshiba
Email technician: Dustin, Email Specialist replied 6 months ago

We need to get you back to this page on your computer.

Heres the link to get back to this page. http://www.justanswer.com/email/alc9a-important-people-failure-delivery-message-when.html

When you get back to this page on your computer, your toshiba. Then we can connect.

Dustin S

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Customer reply replied 6 months ago
I will try to get back on.
Customer reply replied 6 months ago
I am back on my Toshiba. Can you help me?
Email technician: Dustin, Email Specialist replied 6 months ago

I can, but the system wont let me send the remote service offer. If im successful there will be a 30$ payment , if im not successful in fixing the issue you will receive a full refund of all fees. Is that acceptable to you?

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Customer reply replied 6 months ago
My bank contacted me to okay these transactions. I did. Please help me. The bank was being cautious.
Customer reply replied 6 months ago
that is acceptable to me.
Email technician: Dustin, Email Specialist replied 6 months ago

Lets get connected and we can worry about payment afterwords.

To start the connection, please click this link if you are ready to proceed right now

if not, i am on EST, please let me know a time you want to continue. These steps need

to be done from your pc only. Other devices will not allow remote connection as requested.

http://www.justanswer.com/remotedesktop/join.aspx?Session=98ea6044-56c3-494a-9687-0a8ff9e2ff9c

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

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Customer reply replied 6 months ago
I'm not sure we are still connected. I've been looking at my screen on my computer and hoping for a message from you.
Customer reply replied 6 months ago
Is there anyway to confirm that we are still connected? I'm typing this from my phone because I'm not getting responses from my computer.
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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