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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It said payment failure on this end. But I think you may have asked a duplicate question, is your computer an Asus?
We need to get you back to this page on your computer.
Heres the link to get back to this page. http://www.justanswer.com/email/alc9a-important-people-failure-delivery-message-when.html
When you get back to this page on your computer, your toshiba. Then we can connect.
I can, but the system wont let me send the remote service offer. If im successful there will be a 30$ payment , if im not successful in fixing the issue you will receive a full refund of all fees. Is that acceptable to you?
Lets get connected and we can worry about payment afterwords.
To start the connection, please click this link if you are ready to proceed right nowif not, i am on EST, please let me know a time you want to continue. These steps needto be done from your pc only. Other devices will not allow remote connection as requested.http://www.justanswer.com/remotedesktop/join.aspx?Session=98ea6044-56c3-494a-9687-0a8ff9e2ff9cOn the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.