Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Had Verizon until Frontier bought you. Now Spectrun is our…

Customer Question
Had Verizon until Frontier...

Had Verizon until Frontier bought you. Now Spectrun is our carrier. But, now I can't send e-mails, but can receive them. Spectrum thinks that it has something to do with my e-mail address which is***@******.***. . Any ideas?

Technician's Assistant: What's the make/model of your device? How old is it?

It's a E-Machine and its quite old,mabe 8 years.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I had no trouble until Spectrum came into being.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

Just only wondered if my e-mail address was the problem [***@******.*** ]

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
8/4/2017
Email technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Can we go ahead with a secure remote session so that I can troubleshoot the email issue directly with you?

Please reply at the box below; thank you.

Ask Your Own Email Question
Customer reply replied 1 year ago
Please give me verizons phone number
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Verizon does not provide tech support for email programs like Outlook; we are JustAnswer, an independent, paid service for tech-related issues. Our service is 100% guaranteed; if I'm not able to resolve your issue via the remote session, you will receive a full refund. Let me send you a revised, minimal offer for remote service now.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I was part of the Verizon group which was sold to Frontier
I was part of the Verizon group which was sold to Frontier several years ago. I kept my Verizon.net email address, now on AOL. Now I'm switching to Spectrum, and want to know if (and how) I can keep t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I need help getting Outlook to work. It is part of the
I need help getting Outlook to work. It is part of the Office 365 I bought on August 1. I had bought Outlook 2016 a year ago, but recently it wasn't working right. I eventually uninstalled it and got … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I have recently closed my account with spectrum and have
I have recently closed my account with spectrum and have gone with Frontier. How can I get my e-mails from spectrum transferred over to Frontier with my same e-mail address as previously. Is that even… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I changed from spectrum to all At & t todat and i can not
I changed from spectrum to all At & t todat and i can not get my email i'm***@******.*** ?and they … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
This is going to be very confusing.. 1. I am currently using
This is going to be very confusing.. 1. I am currently using (*****@******.***) for my email address. I was using (*****@******.***) I was told when I changed to Spectrum that I could continue to use … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have had a (Charter) Spectrum for approximately one year.
I have had a (Charter) Spectrum for approximately one year. I changed from verizon becuase of numerous problems with Frontier. I was told by Charter when I changed to Charter that I could keep my same… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My e-mail migrated to aol from verizon and i'm not getting
my e-mail migrated to aol from verizon and i'm not getting any e-mail … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Is there a cost for this service? Ok, just frustrated. I can
Have had Spectrum ISP do several goto assists and have looked online for the correct ports. I made the switch to Spectrum Internet 8 days ago. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am not a happy camper. I have Verizon (now Frontier
I am not a happy camper. I have Verizon (now Frontier through AOL). I tried to send a very important message to another Verizon customer, and it bounced. And it keeps bouncing, and even he is having t… read more
Robert French
Robert French
Network Administrator
Bachelor\u0027s Degree
52 satisfied customers
My computer was recently hacked and my husband reset the
My computer was recently hacked and my husband reset the i.p. address on our router. Now I can't get into my gmail account or my Verizon account which is managed by AOL! What help can you give me? … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Change my email address on graigslist, and I am having
change my email address on graigslist, and I am having trouble, can you help … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I currently receive emails under my Verizon address (Now
I currently receive emails under my Verizon address (Now Frontier thru AOL) I set up everthing per Verizon instructions and received and sent E-Mails thru outlook(preferred) but now I cannot receive o… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
You did a great job on my computer giving me my new e-mail
You did a great job on my computer giving me my new e-mail address, which removed all the unnecessary spam I was receiving. However, I have a new cell-phone number on my Apple IPhone 6S Plus & I am re… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I entered my profile and changed my email. The address I got
I entered my profile and changed my email. The address I got from Google would not let me receive messages. I have had to get a new address and need to update my account now! Help me or I will have my… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
We were hacked sometime early this morning. We have changed
We were hacked sometime early this morning. We have changed our password XXXXX But none of our usual e-mails have come in. No e-mails coming in since the middle of the night. We have had many, many ca… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Question. Just got a Lenovo laptop with windows 8. I set up
Long question. Just got a Lenovo laptop with windows 8. I set up a Microsoft account through Hotmail. When I went to add another e-mail address using Mozilla thunderbird I entered my Microsoft account… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I keep having trouble signing in on my account. I had
I keep having trouble signing in on my account. I had trouble before, they were sending my password ***** the wrong e-mail address. I changed it on my account, but it keeps going back to my old e-mail… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I would like to know how a sender had me receive read
I would like to know how a sender had me receive read receipts on two occasions that he or she sent to someone else. How is it done in Micrsoft Outlook… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x