How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My incoming email is being sent to JUNK, aol.com, on my

Customer Question

My incoming email is being sent to JUNK
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol.com
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: on my computer from mail
JA: What troubleshooting have you tried?
Customer: none.Don't knowhow
JA: The Email Technician will be able to walk you through that. Anything else you want the email expert to know before I connect you?
Customer: I don't think so, thanks
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Expert:  Jason Jones replied 2 months ago.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Expert:  Jason Jones replied 2 months ago.

Please, do not create duplicate tasks.

Stay on this page.