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I am unable to get into my hotmail account. there is a

Customer Question
I am unable to...

I am unable to get into my hotmail account. there is a message saying some one else is using my account

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I can't get access to my account either i am totally locked out

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I have tried extreme amount of times to reset my password ***** the request sent to another e mail and each time the sent reset numbers don't work

Submitted: 8 months ago.Category: Email
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Answered in 15 minutes by:
8/4/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,680
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please when you were last able to sign into your account?

Please let me know

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Customer reply replied 8 months ago
three weeks ago
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thanks

When you say the numbers don't work, what exactly hapens when youtry to put the numbers in?

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Customer reply replied 8 months ago
i am referring to when i put in my password
Customer reply replied 8 months ago
i get a message that some one else is using my account
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok, can you use my link then to reset your password.

https://account.live.com/password/reset

Once the password ***** been reset, use this new password ***** sign into your acccount.

Let me know the results please

Thank you

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Customer reply replied 8 months ago
i have tried so many times to contact the place to reset my password ***** they send me a code that never works
Email technician: Richard, Email Systems Specialist replied 8 months ago

Can you tell me the email address with the issue please.

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Email technician: Richard, Email Systems Specialist replied 8 months ago

Do you have the telephone number ending in 10 still? If so, what are the last 4 digits of the number?

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Customer reply replied 8 months ago
no this is a old telephone number . i have recently moved and have a new phone but can't get into my information to change any data to new address and phone
Customer reply replied 8 months ago
the old phone number was(###) ###-####
Email technician: Richard, Email Systems Specialist replied 8 months ago

Do you still have the bo*****@yahoo.com email address?

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Customer reply replied 8 months ago
thats where they hotmail people have been sending me numerous codes that don't work
Email technician: Richard, Email Systems Specialist replied 8 months ago

What is the email address?

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Email technician: Richard, Email Systems Specialist replied 8 months ago

Tell me the code in the new email you just received please

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Customer reply replied 8 months ago
i made a mistake on the old phone number it should be(###) ###-####
Email technician: Richard, Email Systems Specialist replied 8 months ago

Tell me the code in the new email you just received please

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Customer reply replied 8 months ago
23915214
Email technician: Richard, Email Systems Specialist replied 8 months ago

It is one number too many, please double check it as it is 7 digits

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Customer reply replied 8 months ago
the number given was 28915214
Email technician: Richard, Email Systems Specialist replied 8 months ago

please put the content of the entire email here

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Customer reply replied 8 months ago
in order to do that i have to leave this site and go into my yahoo e mail and i will lose contact
Email technician: Richard, Email Systems Specialist replied 8 months ago

But you did that already... to get the code for me from the email

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Customer reply replied 8 months ago
no i had it written down on a scratch pad
Email technician: Richard, Email Systems Specialist replied 8 months ago

This is a new ID that you were just sent... this is why the ID is not valid you gave

Can I connect to your computer so I can regain access for you?

It will be easier for you. I made an offer for this, can you please accept it

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Customer reply replied 8 months ago
if i keave this site i will also have paid $5.00 first and then was charged another $54.00 already on my visa account tonight
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok... butt I need you to do my instructions correcty please.

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Customer reply replied 8 months ago
i can't afford any further fees
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok... thenI need you to do my instructions correcty please.

So actually go to your yahoo account and open the email and give me the actual code you were sent

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Customer reply replied 8 months ago
ok i will try but i am sure i will lose this contact. please wait while i do this
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok

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Customer reply replied 8 months ago
i was sent two different codes, the first one sent was(###) ###-#### the second attempt i was given code(###) ###-####..both failed
Customer reply replied 8 months ago
are you still there?
Email technician: Richard, Email Systems Specialist replied 8 months ago

I need to know the last email you were sent and the Code in it.

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Customer reply replied 8 months ago
i just gave you the two codes, i was given the e mail was [email protected]
Email technician: Richard, Email Systems Specialist replied 8 months ago

Ok, it does not seem to be working this way, as I cannot get the information I need from you.

Are you prepared to accept the offer for me to connect? If not, no problem but I will have to opt out of the question then

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Customer reply replied 8 months ago
opt out then,
Email technician: Richard, Email Systems Specialist replied 8 months ago

No problem, you do not need to do anything, you will be contacted when another expert takes over

Thank you

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Email technician: AMIT, Information Systems Manager replied 8 months ago
AMIT
AMIT, Information Systems Manager
Category: Email
Satisfied Customers: 99
Experience: MCSE, A+, Computer Sciences Degree
Verified

I read over the previous instructions and I am going to try and assist further to get you in your account. I know you have used the password ***** tool multiple times however please bear with me in that I am going to ask you to do it again.

When we do each step please don't input anything or click submit on the hotmail side so as to not cause the current valid reset code to become invalid. Sound good?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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