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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Lost password to open computer, Compaq, Windows 8, Burn a

Customer Question

lost password ***** open computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Compaq
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Windows 8
JA: What troubleshooting have you tried?
Customer: Burn a download called
JA: Anything else you want the email expert to know before I connect you?
Customer: Windows Password ***** & then open up computer thru BIOS pressing F10 but I couldn't get menu in BIOS Setup Utility with a heading of BOOT. It only came up Main, Security, System & Exit
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: That only comes up with message Click the Pocket button etc
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 2 months ago.

Do you still need help with this issue?

Do you have very important data/files on the computer or it is already backed up? Just let me know.

Thank you