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Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3474
Experience:  5+ years of email experience
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I have 3 gmail accounts and I want to reduce it to one. How

Customer Question

I have 3 gmail accounts and I want to reduce it to one. How do I do this?
JA: How long have you had this issue with your Gmail account?
Customer: off and on for about a year
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my laptop from my work
JA: What troubleshooting have you tried?
Customer: I am not that familiar with the web. Every time I try to log in, one of the accounts that i want to erase comes up and I can't get past it.
JA: Anything else you want the email expert to know before I connect you?
Customer: NO thank you.
Submitted: 2 months ago.
Category: Email
Expert:  Cory replied 2 months ago.

Welcome, I am Cory.

Are you able to login to the ones you want to delete?

Customer: replied 2 months ago.
No.Am I being charged $48 and $39 to get you to help me?
Expert:  Cory replied 2 months ago.

$39 is probably the remote service offer which you do not have to use.

Customer: replied 2 months ago.
I don't want to use it.
Expert:  Cory replied 2 months ago.

What is the issue? You can not login to it?

Customer: replied 2 months ago.
I don't want that. Can you tell me what to do to eliminate those accounts.
Expert:  Cory replied 2 months ago.

You do not have to have remote.

Can you login to the accounts?

Customer: replied 2 months ago.
There is only one account that I can log into and it is one I want to eliminate.
Customer: replied 2 months ago.
I will work this out myself. I am not satisfied with the assistance. Please refund the fee I was charged on my credit card.
Thank you.
Don Durbin
Expert:  Cory replied 2 months ago.

If you want to delete an account, please make sure you are logged into that account.

Once you are, please click https://myaccount.google.com/deleteaccount follow the prompts and the account will be deleted.

Please let me know if you have any other questions.

Expert:  Cory replied 2 months ago.

Please let me know if you have any further questions.

Expert:  Cory replied 2 months ago.

If you were able to delete the account and you do not need further help, please click on the stars at the top and click submit to rate my answer.

Customer: replied 2 months ago.
I am not satisfied with the service or the rep. Nothing done helped. I do not want to use the service any longer and I want the fee I was charged to be refunded. It seems that every step had a fee. I feel it was a sham.
Expert:  Cory replied 2 months ago.

I am sorry you feel that way. However, I provided you with the steps above to delete an account.

Did you see them?