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I have a Samsung s8 galaxy phone that is synced with my

Customer Question
I have a Samsung...

I have a Samsung s8 galaxy phone that is synced with my gmail account. It was stolen then it was returned, however, I deleted all content associated with my phone in my gmail profile. I can't remember my password ***** my gmail account either because I changed that too. I was so overwhelmed with the items that was stole from me. Anyway, AT&T cannot assist with my phone because my google account needs to be accessed. I tried all the questions and my default email account and nothing worked. Please tell me you can help me recover***@******.*** account. I'm in desperate need of having communication to my job and for the investigators to contact me about the theft charges if filed. This phone is a $700 dollar phone that I can't use because I simply can't get into my google account

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

I can't get into my account

Technician's Assistant: Have you checked for your email under the All Mail tab?

I can't login into my gmail account

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No, please help me

Submitted: 9 months ago.Category: Email
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Answered in 1 minute by:
8/3/2017
Email technician: UranMail, Network Administrator replied 9 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,122
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

Are you on that phone right now or on the PC?

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Customer reply replied 9 months ago
Now I can access my google account that I snyced with my phone, however, my phone still cannot verify my account and is still asking me to use my original account that I synced with my phone. I tried even tried to see if using my default account would work. What is weird is sometimes I'm sent a code but most of the time it comes back that my account can't be verified. I did change my password ***** it did mention wait 24 hrs before I can access my account. I can only hope it works tomorrow. I have noticed some of my security events have create app passwords in Clifton, NJ and Houston, TX and a LG Nexus signed in. What do I need to do???V/r
Misty
Email technician: UranMail, Network Administrator replied 9 months ago

I am a Computer expert, and since your question related to your phone - I will leave this question open to a Phone expert.

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Email technician: Sandy, Computer Specialist replied 9 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,773
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hi, I'm Sandy and I look forward to help you today.

Please let me know when you're ready to work with me. Thank you.

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Email technician: Sandy, Computer Specialist replied 9 months ago

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.

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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,773
6,773 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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