Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password and kept trying to find the correct one…

Customer Question
I forgot my password...

I forgot my password ***** kept trying to find the correct one finally you locked my account. I no longer have the live email. Codes you have sent don't work I am sooo very frustated right now

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Did the things under recover your account. BTW the address you sent to recover it the does not work

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No just the address they sent to recover was https://g.co/recover for help.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 year ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
Can't use the app because of password---they want me to check my email---If I could check my email I wouldn't be here asking for help---email account is locked
Customer reply replied 1 year ago
Is anyone on here or am I just wasting time?
Answered in 2 hours by:
8/3/2017
Email technician: UranMail, Network Administrator replied 1 year ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,575
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Forgot password. Setting up new phone. On questions old
forgot password JA: Are you logged into your email account on any other devices? Customer: setting up new phone JA: Do you have security questions or a phone number on file to help reset your password… read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
1 satisfied customers
I cant get my password to work can't get in to reset. I need
I cant get my password ***** work can't get in to reset. I need to get my gmail account onto my new computer … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have had my gmail so the password was automatically
I have had my gmail so long the password ***** automatically entered. I am now locked out out my email because I can't remember some item. I have been through all the forgot password ***** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I can't get into my account I don't remember having a
I can't get into my account I don't remember having a password ***** pin# All I see for a password ***** my Rolodex is G.co/reset?? My current password ***** ***** dots And Google wants to send a Rese… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to recover my cell phone, and I need to verify
I am trying to recover my cell phone, and I need to verify my gmail … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I've tried for 4 hours, Google has locked me out. I've used
I've used both all afternoon, still cannot recover account on my iPhone x … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Gmail account password not working. Gmail password is not
Gmail account password ***** working JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: Gmail password ***** ***** working JA: What troubleshooting have you… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not get into my email on my phone or my I pad. It says
Second opinion] I can not get into my email on my phone or my I pad . It says I changed it my password ***** I do not recall doing that. The last password ***** recall is Pumpkins3!… read more
Eric Ewing
Eric Ewing
University IT Manager
197 satisfied customers
I have no access to my yahoo account to recover my 6 digit
I have no access to my yahoo account to recover my 6 digit reset code. please help me … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I'm trying to get on my yahoo account. Sometime phone or web
I had another email that was link up with my yahoo to get the account key but I forgot that email password ***** well, so I'm trying to see if someone can get my into my account… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Google sucks!!! I can't access my email. password was
Google sucks!!! I can't access my email. password ***** changed - I don't have it - go thru the other steps and it tells me they cant verify. Are they serious!! … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
42 satisfied customers
I have been locked out of my email for about a month. My
I have been locked out of my email for about a month. My email is***@******.*** My recovery email is [email protected] I have followed the direction to get into my account and it always comes up account… read more
Mr.Med
Mr.Med
1,276 satisfied customers
I cannot log into my account I dont have the phone numbers
hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am locked out of my google account. Forgot my password and
I am locked out of my google account. Forgot my password ***** cannot reset. … read more
Nathan Kirst
Nathan Kirst
H.S Diploma
15 satisfied customers
I am trying to set up account on my I phone and I forgot the
I am trying to set up account on my I phone and I forgot the password ***** the phonenumber to vertify is wrong. How do i create a new password. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I want to change my phone contact from cell phone to
I want to change my phone contact from cell phone to landline. How do I do that? … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Set up a new account with you this morning and received a
Set up a new account with you this morning and received a varification, but NOW they can't find that I have an account … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I forgot my password e-mail account-and have tried to get it
I forgot my password ***** my e-mail account-and have tried to get it back through the automated steps-no luck. I really need this back for work tomorrow-can you help… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x