Need Help With Email? Ask Your Email Questions Online
My name is David.
What is the name of your email service? (such as Gmail or Yahoo)
Also, what happened when you entered the verification code into their web page to reset the password?
Thank you for the additional information.
I received your request for remote assistance - customer service will be contacting you to fix a situation with your account.
In the meantime, just to clarify, the verification code you entered was accepted and you changed the password ***** now still cannot login using the new password?
What is the name of the web browser you are using?
Also, do you access your AOL email from more than one device?
Do you use the Safari web browser for email?
Does Safari usually login to your email automatically?
Ok and does the envelope app usually login to your email automatically or do you have to enter the password ***** time you access your email?
Ok thank you.
Just a moment while I put together a procedure for you to resolve the issue.
Ok so first please open the envelope app.
Next tap the three dot icon in the upper right corner of the app.
Tap the silhouette of a person and then tap sign out.
Close the app.
Re-open the app.
When prompted enter the new password ***** login.
If anything in the procedure does not match what you are seeing in the app please let me know as that may indicate that you are using a different version of the app and that I may need to modify the procedure.
Do you still need assistance?
Thank you for letting me know and glad you were able to resolve the issue.