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Cannot get outlook 2016 to switch from offline to online. 4…

Customer Question
Cannot get outlook 2016...

Cannot get outlook 2016 to switch from offline to online

Technician's Assistant: How long has this been an issue?

4 days or so

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I've tried clicking on to the send/receive button on th OL ribbon and the clicking on the offline tab - no effect

Submitted: 11 months ago.Category: Email
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Answered in 11 minutes by:
8/3/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,222
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Email
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