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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My wife has an old email account with Google but does not

Customer Question

My wife has an old email account with Google but does not remember it was. Can we find it or should I set up an new one?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: She will be through a phone
JA: What troubleshooting have you tried?
Customer: I don't know where to start without knowing what her email was
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: She just changed to the smart phone
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Does she still recall the gmail email address she was assigned?

And when did she last sign into it?

Please let me know

Thank you