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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Seems to be missing from task bar - was there. Have Cableone

Customer Question

seems to be missing from task bar - was there.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Have Cableone as primary then a gmail account was added a couple of weeks ago. I open Chrome brings me to cable one and from there open Gmail from task bar.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Use a desk top - goes through Google Chrome I velieve.
JA: What troubleshooting have you tried?
Customer: My teck knowledge is basically zero - had turned off the computer earlier today - turned back on and the Gmail was back on task bar - gone again.
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I know................
Submitted: 2 months ago.
Category: Email
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

May I remotely connect to your computer, so that I can resolve the problem for you while you can relax and watch me doing it on your screen? If I am not able to help, you can get a refund and it is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
Thank you.
Have decided this is not for me.
Would like my $5 refunded if possible.
Customer: replied 2 months ago.
No thank you.
Just refund my money please.
Customer: replied 2 months ago.
I don't want another technician - just my $5.00 refunded.
Thank you.
Customer: replied 2 months ago.
Please respond to my comment/request.
Customer: replied 2 months ago.
Please connect me to a supervisor.
Now please.