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Trouble setting up an e-mail with incredimail .need helpt,

Customer Question
Trouble setting up an...

Trouble setting up an e-mail with incredimail .need helpt

Technician's Assistant: Just to clarify, what email service provider are you using?

Comcast

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web brower

Technician's Assistant: What troubleshooting have you tried?

Everything

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
8/2/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8, or 10?
  2. Is your email address ending in @comcast.net?
  3. Are you able to access this Comcast email using a web browser?
  4. Is this the first time that you add or setup your Comcast account in your Incredimail?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 1 year ago
window 7 yes yes no
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. Can you please tell me what exactly is the error message that you are getting when your setup in Incredimail fails?

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Customer reply replied 1 year ago
it say cant connect to comcast.net and error lon in
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Email technician: UranMail, Network Administrator replied 1 year ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,589
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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