Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to log into my email and when I do its asking for…

Customer Question
I'm trying to log...

I'm trying to log into my email and when I do its asking for security info. It has an old email that I don't use and then one that's my husbands and a phjone number that is no longer I service. Now I cant find a way to get into my email. Can you help

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone number is ***** old one and want to put in a new one. As far as a security question, I don't know.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
8/2/2017
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 11 months ago

What is the email address that you need help with?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my password and unfortunately my cell phone number
I forgot my password ***** unfortunately my cell phone number is ***** the same for my recovery as I have a new phone … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
Help! I had an email. I lost the Password, couldn't get into
Help! I had an email***@******.***. I lost the Password, couldn't get into the Account. I, then opened another***@******.***. It is Active, however, I cannot Log-in to Twitter. They have my Email Addr… read more
Harry
Harry
2,054 satisfied customers
I need to get into an old email yahoo account but its been
I need to get into an old email yahoo account but its been awhile an forgot password ***** secret answers it was an email my husband an I set up but now I need to get I to it because I think he is che… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My son lost his password for his new phone and now can't get
my son lost his password ***** his new phone and now can't get into his phone. he never up dated his new phone number. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
They are sending the recovery to an old email address and I
They are sending the recovery to an old email address and I cant access as I know longer have road runner. It needs to be sent to***@******.***. Also, I changed my password ***** it won't accept it … read more
Harry
Harry
2,054 satisfied customers
I am been blocked and flagged again and this has gone on
I am been blocked and flagged again and this has gone on long enough how do I get my phone number and my account because you guys think I'm fake and the phone number that I have been using is no longe… read more
Josh
Josh
Computer Enthusiast
21,963 satisfied customers
Iy email address is, I cant remember my password, I have a
iy email address is***@******.***, I cant remember my password, I have a new phone number and it keeps trying to send the reset password ***** to my old number. what can I do? … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Having troulbe logging into my yahoo account. Just purchased
just purchased a new phone num and number dont have access to the old number … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I haven't used my gmail account since I can't remember when
Hi. I haven't used my gmail account since I can't remember when and would like to start again. I can't remember my ID or my password. Can you help or should I just establish a new account? Phone numbe… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a yahoo account and know my password but have trouble
I have a yahoo account and know my password ***** have trouble signing into my yahoo account I need to verify the authorization by phone but no longer have the phone or the same company and have since… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to remotely log into my e-mail account
I am trying to remotely log into my e-mail account (*****@******.***, but I keep getting shut out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Cant sign into yahoo mail account have changed phone number
cant sign into yahoo mail account have changed phone number and no longer have acess to phone number on Yahoo profile … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cant seem to log into my email. my phone number has
I cant seem to log into my email. my phone number has changed since I made the account. and the other questions like my library card and when I made the account I don't remember … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have changed phone numbers and due to the account key that
I have changed phone numbers and due to the account key that got set up on my yahoo account I can not get into my yahoo account to get it back on my new phone with new number. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My appleid has been locked for security resaons. i cant
my appleid has been locked for security resaons . i cant remember passwords and email is going to an old email address no longer in service that i had changed on the devise please help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just did a factory reset on my phone. galaxy s7. problem
I just did a factory reset on my phone. galaxy s7. problem is I cant remember anything about the gmail acct that is linked to it. PLEASE give me some good news. I'm going crazy trying to figure this o… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a new phone numbe and I maove and I cannot login i
I have a new phone numbe and I maove and I cannot login i losr my info … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We had to reset my husbands android phone and now it is
we had to reset my husbands android phone and now it is asking us to put in gmail username and password ***** used when setting up phone. We can not remember the password ***** we think the username i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x