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I have just received an e-mail from work that I can't open…

Customer Question
I have just received...

I have just received an e-mail from work that I can't open because of information right management server is down?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Microsoft Live.com

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Yes I do have those things, but I got the E-mail, just can't open it.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No that is it. It is a very important E0mail

Submitted: 11 months ago.Category: Email
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Answered in 2 hours by:
8/2/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please send me a screenshot showing the exact error message and other details such as your email program and version etc? Thanks.
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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
1,854 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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