How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bbao Your Own Question
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 539
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
96068672
Type Your Email Question Here...
bbao is online now
A new question is answered every 9 seconds

I have just received an e-mail from work that I can't open

Customer Question

I have just received an e-mail from work that I can't open because of information right management server is down?
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Microsoft Live.com
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: yes I do have those things, but I got the E-mail, just can't open it.
JA: Anything else you want the email expert to know before I connect you?
Customer: No that is it. It is a very important E0mail
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.
Can you please send me a screenshot showing the exact error message and other details such as your email program and version etc? Thanks.