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bbao, IT Consultant
Category: Email
Satisfied Customers: 539
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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I have just received an e-mail from work that I can't open

Customer Question

I have just received an e-mail from work that I can't open because of information right management server is down?
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Microsoft
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: yes I do have those things, but I got the E-mail, just can't open it.
JA: Anything else you want the email expert to know before I connect you?
Customer: No that is it. It is a very important E0mail
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.
Can you please send me a screenshot showing the exact error message and other details such as your email program and version etc? Thanks.