Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I was away and changed my password on my gmail now that I am…

Customer Question
I was away and...

I was away and changed my password ***** my gmail now that I am back it will not allow me to use the password ***** open my gmail

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I can from my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Used to use(###) ###-####home phone # because could not get cell service here but I know use the web to connect new phone so i

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I can get email for gmail on my cell

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 11 minutes by:
8/2/2017
Email technician: syseng, Information Systems Professional replied 11 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,829
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Since you still have access to your Gmail account on your phone, perhaps the quickest way to resolve the issue would be to change the Gmail account password ***** your phone then verify that you can login to Gmail on your phone using the new password. Then on your computer close your web browser, reboot the computer, then after reboot open the web browser and log in to your Gmail using the new password ***** was configured using your phone.

Please let me know if you have questions about the procedure above and also please let me know the result once you try it.

Thanks,

David.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,829
7,829 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Original email was. That went away and they asked for change
Original email was***@******.***. That went away and they asked for change to which I gave my gmail login by mistake. Now I'm in a loop whereby the gear/setup will not open and says to contact you fol… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have messed everything up and may need to talk with
I have messed everything up and may need to talk with someone. I wanted to delete my gmail***@******.*** and build a new one***@******.***. When I did this the 6201 has not gone away but all of my q.c… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Is this related to gmail in any way. On my phone but I cant
on my phone but I cant get in because I forgot my password, as well I had to get a new phone yesterday, and in order to afford the phone they made me change my phone number that my gmaiil is synced with. I have no way to get into this. and its very important beause I have this email for year and its connected to everything I need for my personal life … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Recently changed a password to Google account and I am in my
Recently changed a password ***** Google account and I am in my acct but I can't remember what my password ***** ***** afraid to log out of Gmail because don't know what password *****? Help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
JUST-NEED-TO-RECOVER-MY-PASSWORD-I-WENT-TO-THE-STRATFORD-LIB
JUST-NEED-TO-RECOVER-MY-PASSWORD-I-WENT-TO-THE-STRATFORD-LIBRARY-IN-STRATFORD,CT-AND-I-FORGOT-MY-PASSWORD-AND-I-HAD-A-HARD-TIME-TRYING-TO-RECOVER-IT-COULD-YOU-BE-SOO-KIND-IN-HELPING-ME-WITH-THAT-TODAY… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Sign up, Laptop, I want to use my mobile phone but I live in
I want to use my mobile phone but I live in a dead zone for cellular service and when I try signing up away from home, you send a code but when I switch screens the code changes when I enter it. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have gmail on my laptop with a certain gmail address and
I have gmail on my laptop with a certain gmail address and password. I opened the account in March. Two days ago I bought a top-model cell phone and have been going not so quietly crazy ever since try… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I set up my gmail to send a text to my cell phone for
Hi! I set up my gmail to send a text to my cell phone for security in logging into my account. That phone's software doesn't work anymore, and I got a new phone number. I need to change the security n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My email account is temporarily suspended. I have reset my
My email account is temporarily suspended. I have reset my password ***** a code sent to me at my unh.edu account, but it still doesn't work. I asked you before but didn't know I had to pay a fee. Now… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just got a new iphone7 plus and I cannot get my email on
I just got a new iphone7 plus and I cannot get my email on it because I do not know my password.i just want to get my password ***** reset so i can get my mail on phone … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Got a new Smart Phone ~ needed to put Gmail on but did not
Got a new Smart Phone ~ needed to put Gmail on but did not have my Google password ***** changed to new password. Got home and attempted to get Gmail and was told I had to open a new Gmail address. Di… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My Gmail account is desired linked to a new Moto G4 Cell
My Gmail account is desired linked to a new Moto G4 Cell phone, but it doesn't register properly. I need to know which gmail account is linked to my Moto G4 device. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
29 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
I'm losing my mind! Right now I'm having problems with
I've tried 50 times to renew a password ***** I can get in but I can't recall a date for when I set-up Gmail and htat's as far aas I can get.....doesn't like my answer … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I tried to get on my account this am without success they
Hi I tried to get on my account this am without success they wanted my password ***** I supplied but they said it was incorrect I tried everything to omply but because I don't have a cell phone or oth… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just created a new passcode to my cell phone and was
I just created a new passcode to my cell phone and was looking for my gmail password ***** my new gmail acct that I created several months ago at [email protected] com .....my last passwords of Jo… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I changed my password on my cell phone for my g mail
I changed my password ***** my cell phone for my g mail account. Now I cannot access it my g mail account on my home computer ? I have no pin and cannot remember when I opened the account. my address … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x