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My account name is wrong and cant recieve any business e…

Customer Question
My account name is...

My account name is ***** ***** cant recieve any business e mails how do i correct ?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

How i change my email to the right address

Technician's Assistant: The Email Technician will be able to walk you through that. Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Calling tech support google on phone over 1 hr then was dis connected

Technician's Assistant: Anything else you want the email expert to know before I connect you?

My email should read***@******.*** butit reads jsmobiledetaliing

Submitted: 11 months ago.Category: Email
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Answered in 2 hours by:
8/2/2017
Email technician: jinsmn, Computer Hardware Engineer replied 11 months ago
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,077
Experience: 12+ years experience. Expert in different email servers and clients.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Email Question
Email technician: jinsmn, Computer Hardware Engineer replied 11 months ago

Let me know when you are ready.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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