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I don't remember what e-mail address I registered

Customer Question
I don't remember what...

I don't remember what e-mail address I registered thunderbird under and I have support questions

Technician's Assistant: Just to clarify, what email service provider are you using?

Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Browser

Technician's Assistant: What troubleshooting have you tried?

Almost every time I try to send an e-mail it asks for a new password

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I can't just put in a new passwprd it has to match comcasts password

Submitted: 11 months ago.Category: Email
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Answered in 24 minutes by:
8/2/2017
Email technician: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Comcast email address.

Have you tried resetting your password ***** yet?

Regards,
Martin

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Customer reply replied 11 months ago
every time and it is getting very old
Email technician: Martin, Network Engineer replied 11 months ago

Can you try through here and tell me what happens:

http://www.xfinity.com/password

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Customer reply replied 11 months ago
every time and it is getting very old the problem is with Thunderbird not remembering the password ***** asking for it every time i want to send an e-mail
Email technician: Martin, Network Engineer replied 11 months ago

I understand.

May I connect with you remotely to troubleshoot the issue directly?

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