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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Somehow my old email address and my new email address shhow

Customer Question

Somehow my old email address and my new email address shhow no valid ID configuration. ***@******.***, and new one***@******.***..for changing old contract.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: It was san diego @rr.com From time warner, then to Spectrum. Confusing
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Thunderbird mail at***@******.***. It was working, now neither of them are working
JA: What troubleshooting have you tried?
Customer: talked to Spectrum with 3 tech engineers trying to work things out..still up in the air. So I am trying you. I have used you several times in the past and know you can help me. My name is***** and you will have records of my computer and laptop as well in your files.
JA: Anything else you want the email expert to know before I connect you?
Customer: I wanted to get back my san.rr.com, but then they insisted on deleting the san.rr.com, and have given me twc.com. It worked for a few days, now it shows no internet connection. By the way, I just had total knee replacement 2 weeks ago, and i am not having very much fun with my computer, etc.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> shhow no valid ID configuration

Are you referring to an error given by an email program? If yes, what's the program?

Expert:  bbao replied 2 months ago.

Hello there, do you still need our help here?