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Somehow my old email address and my new email address shhow…

Customer Question
Somehow my old email...

Somehow my old email address and my new email address shhow no valid ID configuration. ***@******.***, and new one***@******.***..for changing old contract.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

It was san diego @rr.com From time warner, then to Spectrum. Confusing

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Thunderbird mail at***@******.***. It was working, now neither of them are working

Technician's Assistant: What troubleshooting have you tried?

Talked to Spectrum with 3 tech engineers trying to work things out..still up in the air. So I am trying you. I have used you several times in the past and know you can help me. My name is***** and you will have records of my computer and laptop as well in your files.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I wanted to get back my san.rr.com, but then they insisted on deleting the san.rr.com, and have given me twc.com. It worked for a few days, now it shows no internet connection. By the way, I just had total knee replacement 2 weeks ago, and i am not having very much fun with my computer, etc.

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
8/2/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> shhow no valid ID configuration

Are you referring to an error given by an email program? If yes, what's the program?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 11 months ago

Hello there, do you still need our help here?

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