How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Somehow my old email address and my new email address shhow

Customer Question

Somehow my old email address and my new email address shhow no valid ID configuration. ***@******.***, and new one***@******.***..for changing old contract.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: It was san diego From time warner, then to Spectrum. Confusing
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Thunderbird mail at***@******.***. It was working, now neither of them are working
JA: What troubleshooting have you tried?
Customer: talked to Spectrum with 3 tech engineers trying to work things out..still up in the air. So I am trying you. I have used you several times in the past and know you can help me. My name is***** and you will have records of my computer and laptop as well in your files.
JA: Anything else you want the email expert to know before I connect you?
Customer: I wanted to get back my, but then they insisted on deleting the, and have given me It worked for a few days, now it shows no internet connection. By the way, I just had total knee replacement 2 weeks ago, and i am not having very much fun with my computer, etc.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> shhow no valid ID configuration

Are you referring to an error given by an email program? If yes, what's the program?

Expert:  bbao replied 2 months ago.

Hello there, do you still need our help here?