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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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We have the sound track but no visual. The movie has

Customer Question

We have the sound track but no visual. The movie has downloaded
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Bigpond
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What troubleshooting have you tried?
Customer: Getting out of the site then reloading. The movie has down loaded but when pressing play sound track starts but no visual
JA: Anything else you want the email expert to know before I connect you?
Customer: No everything else appears to be alright
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> The movie has down loaded but when pressing play sound track starts but no visual

It seems to be a video replay issue, not an email issue. Am I correct?

Regarding the movie, can I know its format type? The type can be determined by its file name extension such as MOV, AVI, MP4 or MKV etc.