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We have the sound track but no visual. The movie has

Customer Question
We have the sound...

We have the sound track but no visual. The movie has downloaded

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

Getting out of the site then reloading. The movie has down loaded but when pressing play sound track starts but no visual

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No everything else appears to be alright

Submitted: 11 months ago.Category: Email
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Answered in 2 minutes by:
8/2/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> The movie has down loaded but when pressing play sound track starts but no visual

It seems to be a video replay issue, not an email issue. Am I correct?

Regarding the movie, can I know its format type? The type can be determined by its file name extension such as MOV, AVI, MP4 or MKV etc.

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Category: Email
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