Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can not login. says my account does not exist. Tell me what…

Customer Question
Can not login. says...

Can not login. says my account does not exist

Technician's Assistant: Have you tried having password ***** directions emailed to you?

No. please tell me what to do.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Desk top( internet)& phone

Technician's Assistant: What troubleshooting have you tried?

I called this number:(###) ###-#### Said he was a tech. Had me so something. then said he would call back 20-minutes, never called back.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Started yesterday. Got unknown phone calls today, believe I am being hacked.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 year ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
8/2/2017
Email technician: UranMail, Network Administrator replied 1 year ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,431
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My husband couldn't get in his hotmail acct. that he has had
My husband Jerry couldn't get in his hotmail acct. that he has had for years. Couldn't remember his password, he has just been kept in a auto sign if needed. We tried too many times to set a new passw… read more
UranMail
UranMail
Network Administrator
1,431 satisfied customers
I think I won some money. But I'm being flooded with 5000
I think I won some money. But I'm being flooded with 5000 email aday. How can I figure out what's real … read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
11 satisfied customers
My computer was hacked and they moved all my emails into
my computer was hacked and they moved all my emails into Trash. I cannot seem to recover them into my inbox now … read more
Harry
Harry
2,174 satisfied customers
I have tried 7 google passwords and none worked. I have
I have tried 7 google passwords and none worked. I have changed too much. I have 2 computers in different locations. AM I being hacked and what should I do!!!! … read more
Mr.Med
Mr.Med
1,221 satisfied customers
My x boyfriend has hacked my icloud and my gmails hes in
my x boyfriend has hacked my icloud and my gmails hes in jail so it has to be a program … read more
UranMail
UranMail
Network Administrator
1,431 satisfied customers
Im having problems setting account up. Gmail. Desk computer
hi im james having problems setting account up JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
Sorry got a call. Sbcglobal.net [email protected] My
I have not been able to access it since Feb March ? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have received notice on facebook thati have been
i have received notice on facebook thati have been hacked.they give me a phone nmber and code number to fix my computer … read more
Cody
Cody
Computer Science
2,432 satisfied customers
Trying to log onto it says login failed. that is the email
trying to log onto***@******.*** it says login failed. that is the email you have for my membership. an alternate email address is***@******.*** since the main email doesn't work … read more
Cody
Cody
Computer Science
2,432 satisfied customers
It's not my computer. My email address had been hacked and
It's not my computer. My email address had been hacked and they changed my password. My email address was***@******.*** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My phone was hacked and I lost my contacts. I went to the
HI my phone was hacked and I lost my contacts . I went to the Verizon were in was told they were problem in my old gmail account . I do remember the pass word or the security questions. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I received an email frm AAPL that somebody tried to hack
I received an email frm AAPL that somebody tried to hack into my … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I can't get into outlook express at all. It's not a password
It's not a password ***** I tried to send 2 emails that were way too big and now I get this error message and I can't get in … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got a virus couple of days ago. Mcafee cleaned computer
Second opinion] I got a virus couple of days ago . Mcafee cleaned computer and I can not get back into gmail since. While trying to sign into gmail I think I remember a pop up that said I am blocked b… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
HavehIi, Gmail I have been notified by a friend that my
Gmail I have been notified by a friend that my email acc has been hacked! I cannot get in because my passwords dont work can you tell me what to do? … read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
My account has been hacked. His name is from the states and
Yes his name is ***** ***** the states and he said he will contact me tomorrow but I would like to settled this niw … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can't send or receive email on computer or phone (Iphone 6.5).
can't send or receive email on computer or phone (Iphone 6.5). Those on my address list are receiving virus's from me since 6-10. I believe I need my password ***** May have been hacked. Believe I nee… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I had a man put his phone number to my account and he has
I had a man put his phone number to my account and he has he or they have missed with my account and change my username to Zoosk account and change my profile and the state that I am from the Hohsvill… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x