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A company i work for has an old gmail account that needs…

Customer Question
A company i work...

A company i work for has an old gmail account that needs accessed. Unfortunately, noone has the access information anymore.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just noticed today. tried accessing and couldn't be verified. we recently solicited for resumes and inadvertently had them sent to that account.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell latitude laptop. windows

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

It's not with the computer. i've tried accessing the gmail account remotely from three different places

Submitted: 11 months ago.Category: Email
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Answered in 36 minutes by:
8/1/2017
Email technician: Kraig, Computer Support Specialist replied 11 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 604
Experience: Using and troubleshooting email problems for many years.
Verified

Good afternoon.

Sorry to hear about your Gmail account issue.

Have you or anyone else in the company tried to recover the password ***** Gmail's account recovery feature?

Click here to start the process and follow the prompts that follow.

Let me know if you are able to regian access to the account.

Ask Your Own Email Question
Customer reply replied 11 months ago
I've tried the recovery system and when i insert the recovery code it gives me a response to the effect "Google cannot authenticate that you own this account"
Customer reply replied 11 months ago
I don't see how remote connection would solve my problem
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Kraig
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 604
604 Satisfied Customers
Experience: Using and troubleshooting email problems for many years.

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