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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get into my e-mail acc. no, yes, no

Customer Question

cannot get into my e-mail acc.
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the problem you are having getting in to your e-mail please?

Customer: replied 2 months ago.
I can't login to it
Expert:  Byron replied 2 months ago.

Thank you. I guess that means your password ***** ***** rejected?

Can you tell me your e-mail address please?

Customer: replied 2 months ago.
Expert:  Byron replied 2 months ago.

Thank you. Can you tell me the last 4 digits of your phone number ending in 27 ?

Customer: replied 2 months ago.
I do not want no extra on right n
Expert:  Byron replied 2 months ago.

There is no extra.

Can you tell me the last 4 digits of your phone number ending in 27 ?

Expert:  Byron replied 2 months ago.

In order to get you signed in to your e-mail I would need

to know the last 4 digits of your phone number ending in 27

Customer: replied 2 months ago.
8727
Expert:  Byron replied 2 months ago.

Thank you. Please have a pen and paper handy. You will very shortly receive a phone call

giving you a code. It will be repeated twice.

Tell me what the code is as soon as you receive it.

It is not a password.

I need to know the code to help you.

Customer: replied 2 months ago.
My code is1514014
Expert:  Byron replied 2 months ago.

Thank you. Your new password *****: 87alfa88

Please go here: www.outlook.com

Enter your e-mail address and your new password

and let me know when you have signed in please.

Expert:  Byron replied 2 months ago.

Please let me know when you have signed in. We will continue if need be.