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Cannot get into my e-mail acc

Customer Question
Cannot get into my...

Cannot get into my e-mail acc.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 1 year ago.Category: Email
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Answered in 1 hour by:
8/1/2017
Email technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,405
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the problem you are having getting in to your e-mail please?

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Customer reply replied 1 year ago
I can't login to it
Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. I guess that means your password ***** ***** rejected?

Can you tell me your e-mail address please?

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Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Can you tell me the last 4 digits of your phone number ending in 27 ?

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Customer reply replied 1 year ago
I do not want no extra on right n
Email technician: Byron, PC Support Tech replied 1 year ago

There is no extra.

Can you tell me the last 4 digits of your phone number ending in 27 ?

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Email technician: Byron, PC Support Tech replied 1 year ago

In order to get you signed in to your e-mail I would need

to know the last 4 digits of your phone number ending in 27

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Customer reply replied 1 year ago
8727
Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Please have a pen and paper handy. You will very shortly receive a phone call

giving you a code. It will be repeated twice.

Tell me what the code is as soon as you receive it.

It is not a password.

I need to know the code to help you.

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Customer reply replied 1 year ago
My code is1514014
Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Your new password *****: 87alfa88

Please go here: www.outlook.com

Enter your e-mail address and your new password

and let me know when you have signed in please.

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Email technician: Byron, PC Support Tech replied 1 year ago

Please let me know when you have signed in. We will continue if need be.

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Category: Email
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